We are always with you 24 hours a day, whenever you need us, to make sure your system is running the way it should.
“Post deployment, Logix has been a good partner for follow-on support and advice. We can call them anytime, and they’re very, very helpful.”
Tim Kierst
Safeway Tracy maintenance manager
We are always with you 24 hours a day, whenever you need us, to make sure your system is running the way it should.
- Unlimited normal business hours for telephone support during the first year
- 24/7 emergency response for the first year
- Additional staff training courses available – your site or ours
- System performance review and efficiency consultations available
- Extended service contracts available
For secure access, we will issue you a code to download/transmit information to a secure site where we can share, analyze, and review your problems and offer diagnostic solutions. Off-site diagnostic reviews include post-startup setpoint and system operation review to ensure you’re running at the optimal levels.
We perform energy efficiency analyses to review power consumption in relation to operating parameters, and we provide ongoing technical support, including consultation with you about the use of Logix software’s reporting and analysis features.